THERMONIC SENSOR & CONTROL PVT LTD

Privacy Policy

Effective Date: 12 March 2026

1. Introduction

Thermonic Sensor & Control Pvt Ltd (“Thermonic”, “we”, “us”, or “our”) is a company engaged in the design, manufacture, and supply of industrial sensors, control panels, temperature sensors, and pressure transmitters. We are committed to protecting the privacy and personal data of our customers, suppliers, employees, business partners, and website visitors.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information in the course of our business operations. By interacting with us — whether through our website, products, or services — you acknowledge and agree to the practices described herein.

2. Information We Collect

We collect personal and business information through various channels, including directly from you, from your organization, or through your use of our website and services. The categories of information we may collect include:

2.1 Contact and Identity Information

• Full name, designation, and organization name
• Business email address and telephone number
• Mailing or registered office address
• GSTIN, PAN, or other statutory business identifiers (for invoicing and compliance)

2.2 Transactional Information

• Purchase orders, enquiries, and order history
• Product specifications, delivery preferences, and installation details
• Payment and billing information (processed through secure channels)
• After-sales service requests and warranty claims

2.3 Technical and Usage Information (Website)

• Pages visited, time spent, and navigation behaviour
• Cookies and similar tracking technologies (see Section 8)

2.4 Communication Records

• Emails, messages, and correspondence with our team
• Feedback, complaints, and survey responses
• Records of technical support or calibration assistance provided

3. How We Use Your Information

Thermonic uses the information we collect for the following purposes:

• To process and fulfil orders for sensors, control panels, temperature sensors, and pressure transmitters
• To issue quotations, invoices, and dispatch documentation
• To communicate with you about product specifications, delivery status, and after-sales support
• To provide technical assistance, calibration support, and warranty services
• To comply with applicable legal and regulatory obligations (e.g., GST, income tax, export control regulations)
• To maintain business records and audit trails
• To improve our products, services, and website performance
• To send you product updates, technical bulletins, or promotional communications (where you have consented)
• To detect, prevent, and address fraud or security concerns

4. Legal Basis for Processing Personal Data

We process your personal data on one or more of the following legal grounds:

• Contractual necessity: To perform or enter into a contract with you or your organisation
• Legal obligation: To comply with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDPA)
• Legitimate interests: To operate our business, improve our services, and maintain customer relationships
• Consent: Where you have expressly provided consent, such as for marketing communications

5. Data Sharing and Disclosure

Thermonic does not sell or rent your personal data to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share data with trusted third-party vendors who provide services on our behalf, including logistics and courier partners, payment processors, IT service providers, and ERP or CRM software vendors. These parties are contractually obligated to protect your data and use it only for the specific services they provide to us.

5.2 Regulatory and Legal Authorities

We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies where required under applicable law, court order, or legal process.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

5.4 With Your Consent

We may share your information with other parties if you have given explicit consent for such sharing.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy, or as required by applicable law. The typical retention periods are as follows:

• Customer and transaction records: 8 years from the date of transaction (in accordance with Indian accounting and tax laws)
• Warranty and service records: Duration of the warranty period plus 3 years
• Marketing and communication preferences: Until consent is withdrawn
• Website usage data: Up to 12 months

Upon expiry of the applicable retention period, data is securely deleted or anonymised.

7. Data Security

Thermonic implements appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our security practices include:

• Secure storage of physical and digital records
• Access controls and role-based permissions for internal systems
• Encrypted transmission of data over our website using SSL/TLS
• Regular review of security practices and employee training

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to cause harm to you, we will notify you and the relevant authorities as required by law.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. Cookies used on our site may include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences

You may disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. We do not use cookies for targeted advertising.

9. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable privacy laws, you have the following rights with respect to your personal data:

• Right to access: Request a summary of the personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data, subject to legal and contractual obligations
• Right to withdraw consent: Withdraw consent for processing at any time, where processing is based on consent
• Right to grievance redressal: Lodge a complaint with our Grievance Officer
• Right to nominate: Nominate another individual to exercise your rights in the event of incapacity or death

To exercise any of the above rights, please contact us using the details in Section 11. We will respond to your request within 30 days.

10. Grievance Officer and Contact Details

In accordance with the Information Technology Act, 2000, and the DPDPA, 2023, we have designated a Grievance Officer. If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal data, please contact:

Grievance Officer

Thermonic Sensor & Control Pvt Ltd

Email: [email protected]

Subject Line: Privacy Policy — Data Request / Grievance

We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.

11. Changes to This Privacy Policy

Thermonic reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. Any material changes will be communicated via our website or by direct notification. We encourage you to review this Policy periodically.

This Policy was last updated on 12 March 2026.

12. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of India.

For and on behalf of

THERMONIC SENSOR & CONTROL PVT LTD

Authorised Signatory